How do I get a refund for Black Tie Rentals I did not receive?

All products on Liftopia, including Black Tie Ski Rentals are non-transferable, and non-refundable. Instructions for scheduling and receiving your rentals at the location most convenient to you are made available both in the pick-up instructions on the purchase path and on your order confirmation which is displayed upon completion of your purchase and also emailed to you at that time.